Terms & Conditions

Each and every order guarantees that the customer is fully aware of these General Terms and Conditions of Sale, in all their provisions, namely with regard to products, shipping conditions, returns policy, among others, which can be consulted at the following address  https://tavares1922.com/legal/.  TAVARES operates in the market under the name VIRGÍLIO ARISTIDES TAVARES, HERDEIROS, LDA., with the NIPC 501619755, developing its activity through the title with the number P330038 as evidenced by the license granted by INCM:

All products sold by TAVARES are new, genuine and accompanied by the Certificate of Guarantee of Authenticity of the respective brand and are in accordance with Portuguese legislation, and if there is any doubt about the authenticity of the brands, the Customer may use the services of the Assay Offices to verify this. The products are delivered properly packaged according to their brand, namely in their own case and bag.

Product prices are displayed in the currency applicable to the country of access or delivery, when this feature is available on the Website.

The tax treatment of each order is determined according to current legislation and depending on the destination country.

Whenever legally applicable, the prices shown include the corresponding VAT. The prices shown do not include any customs duties, import taxes, local taxes or other customs charges that may be required by the authorities of the destination country, such charges being the sole responsibility of the Customer.

Pursuant to articles 63 and 64 of Law no. 98/2015 of August 18, in its current wording (hereinafter RJOC), we would like to inform you that the daily quotations for gold, silver, platinum and palladium can be consulted at: https://www.bportugal.pt/page/conversor-de-moeda  The table of Assay Office brands is also available via the following image, and more information can be obtained at:  https://www.contrastaria.pt/marcas-de-portugal/

TAVARES disclaims any liability in the event of a breach of the legislation in force in the country of delivery of the products purchased. It is up to the Customer to check with the local authorities the conditions of import and/or use of the products he/she wishes to purchase, and he/she hereby undertakes to be aware of and responsible for this obligation.

The Customer is responsible for any payment of taxes and customs charges that may occur when the purchased product is picked up, and may not, under any circumstances, demand any amounts from TAVARES .

The sale of our items may be subject to the payment of legal taxes and customs duties on entry into the country of destination, depending on the nature of the transaction and the value of the goods.
The Customer is responsible for the payment of these legal taxes and customs duties and TAVARES is exempt from any liability for the payment of these legal taxes and/or customs duties in connection with the sale of items from the online store.

The following should be noted:

When goods are purchased online, they may not originate from the country in which the Customer resides, and may therefore be subject to customs duties, which correspond to the fee or tax charged when goods cross international borders, so the Customer should check whether the goods are being sent:
– From their country;
– From another country;
– Outside the customs union to which their country belongs.

TAVARES also rejects any liability for damages caused to the Customer as a user of the Internet network arising from any interference, external intrusions, interruptions, computer viruses, malfunctions or disconnections of the computer system or any other.

The Customer, as a user, must comply with these general conditions and respect them, undertaking in particular to comply with the following obligations:

1. Keep and not disclose, in any form or by any means, your access data to the Online Shop, namely your username and password;
2. Use your true identity and do not use any falsified data and/or identification;
3. Provide correct personal data and addresses so that TAVARES can properly process orders and the corresponding billing documents;

The Customer is fully responsible for the veracity of the data communicated to TAVARES and undertakes to immediately inform TAVARES of any changes thereto, failing which TAVARES cannot be held liable, namely in the event of any loss or misplacement of objects.

TAVARES declines all responsibility for any delay or impossibility of processing the order, namely at the time of delivery, due to error or insufficiency of the data communicated by the Customer.

All data collected on this website is intended for the processing of orders and communication with Customers, the processing of requests for information and any complaints, statistical analysis, as well as its use for direct marketing purposes, and only to this extent and for these purposes is this data processed and stored, for which the Customer hereby consents to such use.

The Customer has the right to access, rectify and cancel the data provided, and if he/she wishes, at any time, to cease to be part of the TAVARES database, he/she may exercise this right to rectify or oppose the processing of the data by expressly communicating it through the following means:

• Email: info@tavares1922.com
• Letter: Virgílio Aristides Tavares, Hdos, Lda. Rua da Junqueira, 54, 4490-519 Póvoa de Varzim, Portugal
• Telephone: 252 29 80 10 (Calls to national landlines)
  – Opening hours: Monday to Saturday, 9:30 a.m. to 12:30 p.m. and 2:30 p.m. to 6:30 p.m.
• Website: tavares1922.com

In this case, TAVARES will cease processing the User’s data, unless it has compelling legitimate reasons for such processing that prevail over the interests, rights and freedoms of the User, or for the purposes of declaring, exercising or defending a right in legal proceedings.

The Customer expressly authorizes TAVARES to send information about products and services that may be of interest to him/her using his/her personal data for direct marketing purposes through any means of communication, namely by using e-mail, SMS, MMS or any other forms of contact.

TAVARES will not commercialize, share or make available, in any way, its Customer database to third parties.

For purchases through the Online Shop through the tavares1922.com address requires prior registration by the Customer.

After browsing the categories of interest to the user, clicking on the products to view their details, simply click on the “Add” button to add the products you want to buy to the “Jewelry”.

All the steps of the purchase must be followed in order for it to be completed successfully and for the customer’s order to be processed.

TAVARES also informs that the prices charged in the Online Shop are exclusive to the TAVARES online store and may vary from the prices in the TAVARES physical store.

A “Order validation” presupposes that the Customer has read and accepted these General Terms and Conditions of Sale, expressly acknowledging this as soon as the purchase process is completed.

Once the online purchase process has been completed, the Customer will immediately receive an automatically generated electronic communication via email in which the transaction is confirmed, and the Customer must verify its receipt and the conformity of all the data contained therein, and if this communication is not received or if any nonconformity is verified, the Customer must immediately request its rectification or the cancellation of the purchase made, and for this purpose must contact TAVARES by any of the means indicated above.

All the data recorded by TAVARES constitutes proof of all the transactions carried out between TAVARES and the Client, and TAVARES is expressly responsible for the archiving and accessibility of all the electronic documents that formalize this purchase and sale contract.

All orders in the onlineTAVARES online store will only be processed once payment has been received, and the placing of an order does not in itself constitute reservation of the products, so TAVARES cannot be held responsible if, on receipt of the product, the item desired by the Customer is no longer available, in which case the Customer will be contacted.

Once the online order has been placed, the Customer will be asked to pay for the products purchased. TAVARES has four payment methods available to the Customer for this purpose:

• Card
• MBWAY
• Paypal

TAVARES only processes orders placed after confirmation of payment by the Customer, so it is not possible to guarantee the availability of products until the start of processing, in which case the stock required to fulfill the order may no longer be available.

The product sheet indicates the availability of the item, plus the time required for transportation, which depends on both the carrier and the destination of the order.

It should also be noted that TAVARES only dispatches orders on working days, so neither weekends nor public holidays are taken into account when estimating the delivery of orders.

Any delay in the dispatch of the products purchased in relation to the estimated delivery dates shall not entitle the Customer to compensation.

Shipping costs are the responsibility of the customer.

The product is carefully packed to avoid any damage during transportation, in order to ensure full customer satisfaction.

Nevertheless, the transportation of the products is covered by insurance against loss or possible damage that may occur during transportation, so that the Customer does not assume any risk in the delivery of the products purchased.

All products received by the Customer must be immediately checked upon delivery, and if the Customer finds that the package is damaged, he/she must immediately return it to the carrier and duly justify the reason for the return on the carrier’s delivery note, and immediately notify TAVARES through its contacts.

If, upon receipt of the ordered product, the customer finds that any of the items are not in conformity, please contact TAVARES immediately at email indicating the number of the document that accompanied the order, and immediately attaching images showing the damage to the product and the packaging in the exact terms in which they were received by the Customer.

TAVARES has contracted delivery services for the products sold through the online store. online with specialized carriers for deliveries in Portugal and abroad, and every effort is made to meet the shipping and delivery deadlines, although TAVARES cannot be held responsible for any delays in delivery beyond its control.

All goods are shipped via DHL, so TAVARES is only responsible for placing the items in suitable packaging designed for transportation.

Most deliveries are made on working days and during office hours to the delivery address indicated by the Customer when processing their order, so the Customer must ensure that the data entered when placing the order is correct by verifying it in full.

Within the scope of its Customer Satisfaction Policy, and under the applicable legal terms, for purchases made in the Online Shop TAVARES also allows the exchange or return (termination of the contract) of the products purchased, within 30 days from the date of receipt by the Customer, free of charge and without the need to indicate the reason, provided that they are in their original packaging and without any mark or sign of use.

To do so, the Customer must notify TAVARES in writing – via e-mail or letter – of their intention, although the products must still be returned within the indicated period of 30 days after receipt by the Customer, duly packed in their original packaging and accompanied by the respective invoice.

Under no circumstances will TAVARES receive any products without prior contact from the Customer.

Once this contact has been made and the Customer has obtained the corresponding return information, the products must be sent to the TAVARES physical store, whose details are as follows:

VIRGILIO ARISTIDES TAVARES, HERDEIROS, LDA

Rua da Junqueira, 54
4490-519 Póvoa de Varzim
PORTUGAL

When exchanging or returning products, the Customer acknowledges the following conditions and assumes full responsibility for any failure to comply with them:

• The products to be exchanged, refunded or returned must be in perfect condition, without any sign of use, with the original and complete packaging and other elements that accompany the product, namely the guarantee certificates, protective films, safety labels and must also be accompanied by the respective invoice(s);
• No exchanges or returns are accepted on any products customized to the customer’s specifications (namely: rings and Wedding Rings rings made to the customer’s specifications, products with engravings, etc…);
• The Customer is fully responsible for the transportation of the products, in particular with regard to costs and any loss and/or damage they may suffer during transportation, as well as any delays in their delivery to TAVARES that may compromise compliance with the return deadline.
• All products will be checked upon receipt by TAVARES and only those that comply with all the corresponding conditions will be accepted for exchange or return. TAVARES reserves the right not to accept any products that do not comply with this Exchange or Return Policy.
• In the event of an exchange of the product and the consequent reshipment of another:
  • Shipping costs will be charged; or
  • Collection costs will be charged if the order is sent collect;

All products marketed by TAVARES are covered by a warranty against any manufacturing defect, never less than 2 (two) years, which, being assured by the Brand itself, is international and valid at any Authorized Agent of the respective Brand in Portugal.

If the product purchased is defective in any way, TAVARES must be informed of this by providing the order number and a description of the anomaly and, after TAVARES has obtained information, the product must be sent to its physical store, with the costs of sending the products within the scope and within the period of the Guarantee being borne entirely by TAVARES.

Once the product has been received at TAVARES ‘ premises, it will be checked technically and, if any lack of conformity within the scope of the Guarantee is proven, the product will be sent to the Brand’s Technical Assistance and, once the problem has been solved, it will be sent to the Customer at the address indicated at no additional cost.

If, however, the technical check detects any signs of reckless use or an anomaly resulting from circumstances external to the product (e.g. a fall, humidity, etc.), the Customer will be contacted to indicate whether or not they wish the product to be repaired by sending it to the Brand’s Technical Assistance, in which case the repair and shipping costs will be borne by the Customer.

The commercial contractual relationship established between the Customer and TAVARES through the Online Shop shall be subject, without prejudice to the provisions specified herein, for the purposes of validity, interpretation and integration of any gaps, to Portuguese legislation.

In the event of any dispute arising from any contract entered into under the terms of these General Conditions of Sale, the Court with territorial jurisdiction shall be that of TAVARES ‘ registered office and which results from the application of the law on the organization of the Courts.

The applicable General Conditions of Sale will be those in force at the time of the contractual relationship, i.e. when the purchase is made, and any changes will always be published on the official website, taking effect only for the future, leaving information on their entry into force.